Dashboard is empty

Modified on Fri, 17 Jul at 2:33 PM

If your dash looks like a blank white screen, don’t worry. This issue usually easy to resolve.

Try the steps below in order:

Check your account details. The number one cause of an empty dash is logging in with the wrong email address. If you logged in on a new device or browser and can still see your work somewhere you've used Ellipsus before, compare the email address in your User account page to ensure they're exactly the same.
Switch browsers. Try opening Ellipsus in a different browser (e.g. if you’re on Chrome, test Firefox or Safari).
Check on another device. Open Ellipsus on a different device (e.g. your phone) to see if the dashboard loads there.
- If it does, try sharing a document link and see if you are able to open it.
Check your connection. Make sure your internet is stable, or switch to another network (like your phone’s hotspot).
Turn off VPNs or blockers. If you’re using a VPN, ad blocker, or privacy extension, disable it to see if Ellipsus loads.
Clear cache and site data. Old data can sometimes block the dashboard from loading. Export your logs and stored data (available in your settings page) just in case, then clear your browser’s cache and site data.

If you’re still having trouble

Update your DNS settings
- Instructions for Windows
- Instructions for Mac
Rule out blocked networks
Some institutions (e.g. schools, offices) and governments block certain apps or subdomains. If you’re on a school or work network, ask your IT team to allowlist:
- ellipsus.com
- production-api.ellipsus.com
- Any related subdomains.

Still stuck?

If the dashboard still won’t load, reach out to us via the support widget or by submitting a ticket! It will help if you can share the following in your initial message:

Your device, operating system, and browser details where you're having trouble
Your network/telecom provider
Logs from your Settings page (if available)
Any document/draft URLs you might have (check your device history, messages, etc.!)