If you're having trouble with Ellipsus in a PWA, the first thing you'll want to do is is to check the regular browser version, a private/incognito window, and another browser to see if the issue occurs there as well.
- If your issue persists in a private browsing session and another browser, it's also a good idea to check another device and network if possible.
- If your issue does not persist in a regular browser, it's time for a fresh PWA!
To refresh your PWA
- Export a copy of your logs + stored data (available in your settings page) from the PWA just in case
- Click/tap “Clear app data” (also in your settings page) in the PWA
- Delete the PWA
- Close any Ellipsus tabs in the regular browser, then clear your cache + site data for Ellipsus
- Close your browser
- Restart your device
- Log in in a fresh tab in your browser and see if you’re still experiencing issues
- (if not) Create a new PWA; (if so) Submit a ticket with the details of your issue and the logs + stored data you downloaded
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